In case of a life threatening emergency or very serious accident, call 911 for immediate help. For other urgent problems during the regular office hours, please notify the operator that it is an emergency and your phone call will be handled promptly. For emergencies after hours, please call (859) 371-7400.
Our office staff suggests you notify our referral line, within 24 hours, if your child is referred to the emergency Room of other specialist after hours. We will then be able to complete the necessary forms required by most health plans. If you are referred to a specialist and he/she orders tests, you will need to contact our referral line for additional referral forms. If possible, we suggest you call us before going to a hospital. We may be able to handle the problem less expensively and more conveniently. In addition, many insurance companies require prior notification of emergency room visits.
If you have a true emergency requiring an emergency room visit, (i.e. stitches, asthma, seizure) most insurance companies allow you 24 hours to notify our offices. However, if you take your child to the emergency room for minor illnesses (i.e. sore throat, colds, and ear aches) many companies will deny your claim.
For your convenience below is a list of common illnesses that we feel are not urgent and should wait until office hours:
- Sore throat
- Ear ache
- Chicken pox
- Nose bleeds
- Minor injuries
- Behavior problems
- Runny nose
- Diaper rash
- Chronic complaints (i.e. headaches for weeks)